Returns Policy

Non-Returnable Products
This policy may be changed from time to time at our discretion. If you find a product to be faulty, you must notify us within 7 days of receipt of your order and provide a proof of purchase. If you believe your products are faulty, please contact our Customer Loyalty team. If you are returning your product by post, please include details of your order, your personal details and the best way for us to get in touch with you; otherwise we will be unable to process your refund. We will email you once we have received your return. If there are any issues concerning your return, we will contact you. Email us giving the reason for the return. Please state your order/invoice number.
 In the case of a faulty product, please provide a full description of the problem. 
Please use the original or equivalent packaging. Once complete send the package to:

Vida Skincare Ltd
C1 Windsor Place
Faraday Road
RH10 9TF
United Kingdom