If you find a product to be faulty, please report it to us within 5 working days. We will then decide the next steps depending on the issue and the product.

If you are returning your product by post, please include details of your order, your personal details and the best way for us to get in touch with you; otherwise we will be unable to process your refund.

Once complete send the package to:

Vida Skincare Ltd, Churchill Court, 3 Manor Royal, Crawley, West Sussex RH10 9LU. United Kingdom


We will email you once we have received your return. If there are any issues concerning your return, we will contact you.